Who should I contact if I have an incident?

For any incident, the general recommendation is to contact your supplier first, as it is your direct point of contact. If the problem is a fault in the network or a power cut, the supplier will coordinate with the distributor. If the problem is related to your bill, contract or an administrative procedure, the supplier will handle it directly. This simplifies the process and avoids you having to identify who is responsible in each case.

How can I find out who my electricity distributor is?

If you do not know who your electricity distributor is, there are three simple ways to find out: Check your electricity bill: In the section usually called “Supply details” or “Contract details”, you will find the name of your distribution company and a contact telephone number for faults. Check your CUPS code: The CUPS, or Universal Supply Point Code, is a unique code that identifies your installation. The four numbers that follow the initial “ES” letters identify your distributor. Ask your supplier directly: Your supplier is your direct contact and can quickly and reliably tell you which distributor manages your area. They can also explain any details related to the network or your supply point

Energy Distributor vs Supplier in Spain

Q: Is Repsol an energy supplier or distributor?

Repsol operates as an electricity and gas supplier in the Spanish free market. This means that, as a customer, you contract your home or business supply directly with Repsol, choosing from the different tariffs we offer to help you save.

Q: Who do I contract my energy with?

Your energy supply contract is always signed with an energy supplier. This is the company you choose to sell you electricity or gas and apply the agreed tariff. To determine which company is the most cost-effective for your energy supply, you should consider several factors, such as the type of tariff and the contract conditions. We explain how to choose the best electricity and gas tariff. Our recommendation is to read all the contract terms and conditions carefully before making a decision. Finally, if you want to maximise savings on your supply, as well as choosing a competitive company, it is advisable to follow energy-saving tips to reduce your consumption.

If you are not familiar with the energy sector, it is easy to confuse the roles of electricity and gas distributors with those of energy suppliers. Each company plays a very different role in the energy supply chain.

Understanding these differences is important so you know who to contact in each situation and can make informed decisions when contracting your energy services.

Below, we explain in detail what each company does and answer the most frequently asked questions.

What is an energy distributor?

Energy distributors are responsible for transporting gas or electricity from the facilities where it is generated or injected into the network to the final points of consumption.

These companies own and maintain the infrastructure needed to guarantee supply to end users, such as electricity cables, gas pipelines and meters.

As a consumer, you cannot choose your distribution company. It is automatically assigned according to your geographical location. In addition, its activity is regulated by the State, which helps guarantee equal access to the network and standardised conditions for all consumers.

What services define a good electricity distributor in Spain?

Although you cannot choose your electricity distributor in Spain, the quality of its service is defined by several key responsibilities: reliable network maintenance, fast response to faults and outages, accurate meter readings, correct meter installation and efficient management of new supply points.

A good distributor ensures that electricity or gas reaches homes and businesses safely and continuously, while also coordinating with suppliers when technical issues affect the supply point.

Functions of the distributor

The main tasks of an energy distributor are:

Transporting energy, whether electricity or gas, to supply points.
Maintaining and repairing the distribution network to ensure it works correctly.
Installing and maintaining consumption meters.
Reading energy consumption and communicating this information to the supplier.
Resolving faults and incidents related to the supply network, outside the home or business.
Managing the activation of new supply points.

What is an energy supplier?

The energy supplier is the company with which you contract your electricity or gas supply. It acts as an intermediary, buying energy from generation companies and selling it to final consumers.

Energy suppliers are responsible for setting tariffs, offering discounts and managing billing.

Unlike distributors, you can freely choose your energy supplier in the free market. This allows you to compare offers and choose the tariff that best suits your consumption and savings needs.

Functions of the supplier

The main functions of an energy supplier are:

Selling energy to final customers, by offering different electricity and gas tariffs, deals and promotions.
Issuing and sending bills to consumers.
Managing bill payments.
Providing customer service to answer questions or carry out contract-related procedures.
Acting as an intermediary with the distributor when necessary.

Main differences between an energy distributor and supplier

Before looking at the detailed comparison, it is useful to summarise the essentials:

The distributor transports energy to your home and maintains the network, but you cannot choose it and it does not bill you directly.
The supplier is your direct point of contact: it contracts, bills and manages your supply. You can choose it freely.
The distributor is responsible for infrastructure and faults in the network, while the supplier offers tariffs, services and customer support.
Both are complementary: the distributor ensures that energy reaches your home, and the supplier ensures that you can use it according to your needs.

Comparison table: energy distributor vs supplier

Aspect	Energy distributor	Energy supplier
Can you choose it?	No. It is assigned according to your geographical area.	Yes. You can choose it freely in the market.
Main function	Transports energy and maintains the network.	Sells energy and manages the customer contract.
Infrastructure	Owns the electricity network, cables, pipelines and meters.	Does not own distribution infrastructure.
Billing	Does not bill the consumer directly.	Issues and collects electricity or gas bills.
Incident management	Resolves network faults and external technical problems.	Provides customer service and acts as an intermediary with the distributor.
Regulation	Its activity is regulated by the State.	Operates in a competitive market with different tariffs.
Customer relationship	Does not have direct commercial contact with the consumer.	Is the direct contact for procedures, queries and contract changes.

Frequently asked questions

Repsol operates as an electricity and gas supplier in the Spanish free market.

This means that, as a customer, you contract your home or business supply directly with Repsol, choosing from the different tariffs we offer to help you save.

Your energy supply contract is always signed with an energy supplier. This is the company you choose to sell you electricity or gas and apply the agreed tariff.

To determine which company is the most cost-effective for your energy supply, you should consider several factors, such as the type of tariff and the contract conditions. We explain how to choose the best electricity and gas tariff.

Our recommendation is to read all the contract terms and conditions carefully before making a decision. Finally, if you want to maximise savings on your supply, as well as choosing a competitive company, it is advisable to follow energy-saving tips to reduce your consumption.

You always pay your electricity or gas bill to the energy supplier you have contracted. On the bill, the supplier includes both the cost of the energy you have consumed and regulated costs such as access tolls or network charges. The supplier then pays these regulated amounts to the distributor on your behalf.

For any incident, the general recommendation is to contact your supplier first, as it is your direct point of contact.

If the problem is a fault in the network or a power cut, the supplier will coordinate with the distributor.
If the problem is related to your bill, contract or an administrative procedure, the supplier will handle it directly.

This simplifies the process and avoids you having to identify who is responsible in each case.

If you do not know who your electricity distributor is, there are three simple ways to find out:

Check your electricity bill: In the section usually called “Supply details” or “Contract details”, you will find the name of your distribution company and a contact telephone number for faults.
Check your CUPS code: The CUPS, or Universal Supply Point Code, is a unique code that identifies your installation. The four numbers that follow the initial “ES” letters identify your distributor.
Ask your supplier directly: Your supplier is your direct contact and can quickly and reliably tell you which distributor manages your area. They can also explain any details related to the network or your supply point

Although you cannot choose the company that distributes energy to your home, you have full control over which supplier you contract it with. Knowing the difference between the two helps you manage your energy more efficiently and choose the electricity and gas tariff that helps you optimise consumption and save on your bills.

Responsable	Repsol Comercializadora de Electricidad y Gas, S.L.U. Delegado de protección de Datos: protecciondedatos@repsol.com
Datos objeto de tratamiento	Tus datos identificativos y de contacto.
Finalidad y legitimación	Remitir, por medios electrónicos y no electrónicos, comunicaciones comerciales o promocionales de productos y servicios en los sectores de soluciones energéticas, luz y gas con base en tu consentimiento, otorgado mediante la marcación de la casilla dispuesta a tal fin en esta página web. El consentimiento será revocable en cualquier momento.
Destinatarios	Terceros que prestan servicios a Repsol en su condición de encargado del tratamiento en el marco de la finalidad referida.
Derechos	El interesado podrá ejercitar los derechos de oposición, acceso, portabilidad, rectificación, limitación y supresión de datos así como revocar en cualquier momento su consentimiento remitiendo una comunicación por escrito a Repsol Comercializadora de Electricidad y Gas, S.L.U. o un correo electrónico a protecciondedatos@repsolluzygas.com. Asimismo, si considera que no se han tratado sus datos personales de acuerdo con la normativa de protección de datos, puede contactar con el Delegado de Protección de Datos a través de la dirección protecciondedatos@repsol.com y/o presentar una reclamación ante la Agencia Española de Protección de Datos (www.aepd.es).
+ Info	https://www.repsol.es/particulares/hogar/luz-y-gas/condiciones-potenciales/

Energy distributor vs supplier in Spain: what is the difference?